Our Home Emergency Cover gives you fast, reliable support when unexpected problems arise.


Information in this table is based on a price comparison of 24|7 Home Rescue, Hometree, HomeServe and British Gas. Compared on 09/06/2026.
With Boiler Cover from 24|7 Home Rescue you won’t have to worry, we’ll take care of your boiler and central heating system. All our policies include…
Our claims helpline is always open. If you need us, just call us anytime.
Unlimited new claims as many times as you need.
We employ engineers to give you an exceptional level of service.
Some policies offer a 2-Year Price Fix, meaning no increase after year one.
Our nationwide engineers hold the right qualifications to complete repairs.
If we can’t repair your boiler, we’ll replace it-subject to T&C
Control your account with our app. Request repairs, book your boiler service and more.
Variable excess options available-choose what suits your needs.
An annual service for your gas boiler is frequently ignored, yet it plays a crucial role in enhancing the reliability of your heating system and reducing the likelihood of future repairs. This inspection not only identifies and addresses potential issues promptly but also validates your warranty, ensuring that your home heating operates efficiently and effectively.
Typically, the cost of a boiler service is around £100. However, with our My Boiler, My Heating , My Home and My Home Plus policy, this essential service is included at no additional charge in your first year!
We take pride in employing engineers. This commitment to quality is reflected in how we proceed with your claim. Our claims accept rate for boiler breakdown is 99%. Our engineers are strategically located so you can rest assured that a qualified professional will be nearby should you need us.
Quickly log a claim and request help.
Easily book a date for an engineer visit convenient to you.
All your important documents in one place, here when you need them.
Multiple contact options available: phone, chat, and email
Latest offers can be found in your MyAccount Rewards & Offers section.
Need more cover? Quickly upgrade to the level of cover you need.

We booked in a boiler service, got a quick appointment. Needs to replace a part, we had the repair done in a few days. Good service.
Carol on Trustpilot
Had my annual boiler service by 24/7 a couple of days ago and all went seamlessly.
S Johnson on Trustpilot
If you need help, have an emergency or even want to ask a simple question, you can contact us through any channel convenient for you.
You can call us, email us, contact us via the App, leave us a message or chat to us online.
Whether you’re a homeowner or landlord, we have a variety of reliable policies and flexible options to keep your home in working order. We’re sure to have the right cover for you.
Our team are on hand whenever you need them. The Claims helpline is available 24/7 to assist with fault related queries or log a claim. We can dispatch an engineer nationwide. That’s why over 100,000 customers have rated us “excellent” on Trustpilot.
If you need help, have an emergency or even want to ask a simple question, you can contact us through any channel convenient for you.
You can call us, email us, contact us via the App, leave us a message or chat to us online.
Whether you’re a homeowner or landlord, we have a variety of reliable policies and flexible options to keep your home in working order. We’re sure to have the right cover for you.
Our nationwide engineers are on hand whenever you need them. From claim to call out our Help & Claims Line is available 24/7. That’s why over 100,000 customers have rated us “excellent” on Trustpilot.
Home emergency cover and boiler cover are two different types of policy. My Home Essentials covers plumbing, drainage, home electrics, home security, and pest infestation; boiler and central heating cover are not included. If you are looking for home emergency and boiler cover under one policy, My Home Plus combines both.
No. “My Home” and “My Home Plus” products provide cover for boiler, central heating and other (for example plumbing and electrics) emergencies and breakdowns. “My Home Essentials” provides cover for plumbing, electrics, drainage, home security and pest infestation problems.
These products do not provide cover for damage caused by events normally included in Home Insurance policies like Fire, Theft, Storm, Flooding, Subsidence, Escape of Water. If you need Home Insurance for your buildings, contents and personal possessions, please contact another provider.
When an emergency or breakdown occurs, notify your provider as soon as possible — most policies require contact within 24 hours. Your provider will attempt to resolve the issue remotely; if not, an engineer will be arranged to visit your property and carry out the repair. With 24|7 Home Rescue, you can report a claim anytime via the claims helpline, My App, or My Account online.*
Our engineer will aim to resolve the fault on the first visit; however, if the repair is complex or requires replacement parts, additional visits may be needed.
Our Refer a Friend offer is simple and rewarding! For every friend you refer to us who signs up for any of our Boiler Insurance Policies, you’ll receive a cashback payment. Once your friend completes their registration and the policy becomes active, we’ll process your cashback reward.*
For our Cash back promotion see the terms and conditions below.
VP Collections Ltd is a sister company of 247 Home Assist Ltd t/a 247 Home Rescue that collects payments from customers. VP Collections Ltd collects payments in respect of your agreement from your bank account on behalf of 24|7 Home Rescue and Evolution Insurance Company Limited.
If you have any further questions, please don’t hesitate to contact us.
If you have a disability, health concerns, specific access needs, or are facing challenging circumstances, we’re here to help. Our team is dedicated to understanding your individual needs and adapting our services to support you. Simply give us a call at 0345 3192 247, and we’ll provide the extra assistance you need.
24|7 Home Rescue teamed up with the OPPO foundation during covid to donate bolers to veterans.
24|7 Home Rescue have partnered with MSM to offer great value boiler cover
24|7 Home Rescue sponors local childrens football club
24|7 Home Rescue meet with the mayor to discuss Carbon Monoxide and raise awareness
24|7 Home Rescue joins the Gas Safety Week Campaign
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